Blog

Jan
05
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I'd like to know what a user clicks on before they left their feedback. In the admin view (of a feedback session) I should be able to re-play the activity leading up to the leaving of a comment. It would be great if I could do that across several pages in the site, though technically that's really hard.

We've heard this from a couple of users, so we've added to our development queue. It you'd like to see this upcoming feature released sooner rather than later, please rate it in our upcoming features.

Oct
06
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Anonymous feedback is great because I get really honest responses. I'm consistently surprised at how impassioned the comments are, but that tells me something about my users. Equally I completely respect their choosing to leave feedback anonymously - when I've had a poor experience on a site I don't want to jump through hoops to tell someone about it, I just want to vent - and that's something that FreeRangeFeedback facilitates, but more than that it helps me derive value from their feedback.

Sep
27
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FreeRangeFeedback.com allows website owners to build a better understanding of their customers, by making it easier to gather, manage and analyse their feedback.

Sep
06
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Landmark day. FreeRangeFeedback is a becoming a fully ledged commercial service. We've been working on the pricing page which should go live later today. The pricing is based on a the volume of traffic a site attracts, but is strongly geared towards attracting start-up businesses. The premise is that if I'm starting a website, I can put my users at the very centre of whatever I do by deploying FreeRangeFeedback from the very conception of the idea.

Beta launches
Sep
30
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After months of work, FreeRangeFeedback.com is online and fielding feedback from users all over the world.