features

Upcoming features currently in development

Link user journey to feedback

I'd like to know what a user clicks on before they left their feedback. In the admin view (of a feedback session) I should be able to re-play the activity leading up to the leaving of a comment. It would be great if I could do that across several pages in the site, though technically that's really hard.

We've heard this from a couple of users, so we've added to our development queue. It you'd like to see this upcoming feature released sooner rather than later, please rate it in our upcoming features.

Attach feedback to user history

  • Visually track user activity on your site
  • See what they did before they left their feedback
  • Understand users' feedback in a deeper way by walking in their shoes

Feedback can seem out of the blue. Comments from unhappy customers can seem disproportionate with some sense of what happened to them that led to their complaint. FreeRangeFeedback gives you the chance to see what got them all riled up so you can better address their feedback.